Service Fees & Response Times

SERVICE FEES

• Engineering $50.00 p/hour
• Engineering Overtime $75.00 p/hour
• Premium Engineering $80.00 p/hour
• Premium Engineering Overtime $120.00 p/hour
• Director of Engineering $75.00 p/hour
• Director of Engineering Overtime $112.50 p/hour
• Security Officer / Special Detail $35.00 p/hour
• After-Hours for Service Elevator or Dock $35.00 p/hour
• Keycard Access Fee / Access by Security $25.00
• Security Issued ID / Access Key Cards $15.00
• Previous System Key Cards $10.00
• Special Cleaning $40.00 p/hour
• Lock-Out Fee / Suite Access by Engineer $50.00
• HVAC Start-Up (After 6:00PM or Weekends) $180.00
• HVAC (Minimum 2 Hours) $100.00 p/hour
• Heat or Ventilation $90.00 p/hour
• Key Charges (C&E $3.00 p/key, Primus $5.00 p/key, E - Primus $10.00 p/key)

ESTIMATED RESPONSE TIMES

• Hot and Cold Calls 15 minutes
• Toilet Plugged 10 to 20 minutes
• Liquid Spills 15 to 20 minutes
• Broken Glass 15 to 20 minutes
• Light Out 45 minutes
• Cut Keys 45 minutes
• Locks Changed 45 minutes
• Tenant Lock-Out 15 minutes
• Issue Keycards 10 minutes
• Construction (i.e. new walls, painting, electrical) - will require separate reviews and estimates